Australian Small Business and Family Enterprise Ombudsman Review

Closed 30 Apr 2021

Opened 22 Mar 2021


Small business MOG 2021

This content is under review. The small business function transferred to Treasury as a result of the Administrative Arrangements Order made on 15 April 2021 with effect from 15 April 2021.


The Ombudsman was established in 2016 under the Australian Small Business and Family Enterprise Act 2015. Under the Act the Ombudsman must:

  • advocate for small business and family enterprises in relation to relevant legislation, policies and practices (the advocacy function)
  • give assistance in relation to relevant actions if requested to do so (the assistance function)
  • perform any other function conferred on the Ombudsman by any Act or legislative instrument

Why we are consulting

Under the Act, it is a requirement that the Ombudsman’s assistance function be reviewed every four years. The inaugural review was conducted in 2017 and we are now inviting submissions for the next review.

Since its establishment in 2016, ASBFEO has developed and enhanced its assistance and advocacy functions and acquired several new services. This review will examine:     

  1. the kinds of assistance requested during the review period and whether the assistance provided was convenient and effective for the operators of small businesses and family enterprises
  2. how ASBFEO has responded to the recommendations of the 2017 review
  3. the interaction and effectiveness of ASBFEO’s functions, including any new roles acquired since the previous review
  4. whether there are any legislative and administrative improvements that could better support ASBFEO in the delivery of its functions

We are keen to hear from you especially if you have direct experience with receiving ASBFEO services. We are also keen to hear from you if you are a small business owner, business organisation, peak representative body or just someone with views in the space!

Discussion paper

What happens next

This survey has now closed.

All submissions to the Australian Small Business and Family Enterprise Ombudsman Review will be carefully considered and a report prepared for the Minister responsible for small business. The Head Reviewer must submit the final report to the Minister no later than 19 June 2021.

All responses will be published unless other requested.


  • Small business


  • Small business